Feedback
At HARK Capital Partners we are committed to delivering exceptional service and maintaining the highest professional standards. Your feedback is invaluable – it helps us recognise excellence, continuously improve, and ensure the best possible experience for our clients.
Sharing Compliments
We greatly appreciate hearing when our team exceeds expectations. Your compliments inspire and motivate our staff, helping us maintain the quality and care that defines our service.
To share a compliment please complete the form on our Contact Us page. With your permission, we may share selected feedback internally or publicly to highlight outstanding service.
Raising Concerns or Complaints
We take all concerns seriously and handle them promptly, professionally, and confidentially. Our goal is to resolve issues efficiently while maintaining transparency and fairness.
To raise a concern please complete the form on the Contact Us page, or alternatively email your HARK Capital Partners representative directly. We will respond to your concern to acknowledge receipt within 24 hours, and will aim to completely resolve your complaint within 30 days.
External Dispute Resolution
If you are not fully satisfied with the outcome of your complaint, you may refer the matter to an independent external dispute resolution service:
Australian Financial Complaints Authority (AFCA)
- Online: www.afca.org.au
- Phone: 1800 931 678
- Email: info@afca.org.au
- Mail: GPO Box 3, Melbourne VIC 3001
AFCA offers a free, impartial service to assist in resolving disputes between consumers and financial service providers.